Privacy Policy

Last updated: 27 July 2026

1. Introduction

This Privacy Policy describes how Stay Togo (hereinafter "the Platform") collects, uses, protects and processes the personal data of users of its services.

Our platform connects travellers with accommodation establishments (hotels, aparthotels, guest houses, hostels, furnished apartments, villas and other lodging), while providing establishment managers with tools to manage their bookings and availability.

We are committed to protecting the confidentiality and security of the personal information entrusted to us.

2. Who we are

Platform publisher

•          Company name: Mart-IO Digital
•          Address: Sanguera Wougome, Rue du Commissariat de police
•          Phone: +228 96 93 86 49
•          Email: contact@mart-io.com
•          Country: Togo

3. Who is concerned?

This policy applies in particular to:

•          Website visitors;
•          Travellers;
•          Establishment managers;
•          Establishment owners;
•          Business partners.

4. The data we collect

Depending on how you use the platform, we may collect the following information:

Identity information

•          First and last name;
•          Email address;
•          Phone number;
•          Country of residence.
•          User ID;
•          Password (stored in encrypted form);
•          Login history.
•          Booked establishment;
•          Stay dates;
•          Number of travellers;
•          Special requests;
•          Booking status.

Account information

Booking-related information

Establishment-related information

For managers:

•          Establishment name;
•          Contact details;
•          Category;
•          Rooms offered;
•          Availability;
•          Rates;
•          Promotions;
•          Photographs.

Technical data

When you browse, we may collect:

•          IP address;
•          Browser type;
•          Operating system;
•          Device used;
•          Pages viewed;
•          Date and time of visits.

5. Why do we collect this data?

We use your data in order to:

•          Create your user account;
•          Manage your bookings;
•          Allow establishments to manage their availability;
•          Communicate with you;
•          Improve our services;
•          Ensure the security of the platform;
•          Prevent fraud;
•          Produce anonymised statistics.

6. Data sharing

We never sell your personal data.

We may, however, share certain information with:

•          The establishment concerned by your booking;
•          Our technical providers (hosting, messaging, backup, security);
•          Competent authorities when required by law.

Each partner only accesses the information strictly necessary to perform its duties.

7. Data security

We implement technical and organisational measures designed to protect personal data, including:

•          Password encryption;
•          Secure connections (HTTPS);
•          Access control;
•          Logging of sensitive actions;
•          Regular backups;
•          Monitoring of the security of our systems.

Despite these measures, no computer system can guarantee absolute security.

8. Retention period

We retain data only for as long as necessary for the purposes described in this policy or in accordance with applicable legal obligations.

Inactive accounts may be deleted or anonymised after a reasonable period.

9. Cookies

Our platform may use cookies in order to:

•          Keep your session open;
•          Remember your preferences;
•          Measure audience;
•          Improve the user experience.

You can configure your browser to refuse certain cookies, bearing in mind that some features may then no longer work correctly.

10. Your rights

Subject to applicable regulations, you may:

•          Access your personal data;
•          Request their rectification;
•          Request their deletion;
•          Request restriction of their processing;
•          Object to certain processing;
•          Request a copy of your data where applicable.

Any request may be sent to: staytogo@mart-io.com or contact@mart-io.com

11. Management of establishment accounts

Establishment listings may be created by the platform administration team in order to build a national directory of accommodations.

When a legitimate owner or manager claims an establishment, their identity may be verified before management rights are granted.

The platform reserves the right to refuse or suspend access to an establishment in the event of fraud, dispute or false declaration.

12. Communications

We may send you:

•          Booking confirmations;
•          Notifications relating to your account;
•          Security alerts;
•          Important information concerning the operation of the platform.

Marketing communications are only sent with your consent or in accordance with applicable regulations.

13. Links to third-party websites

Our platform may contain links to partner or establishment websites.

We are not responsible for their privacy practices.

14. Changes to this policy

We may amend this Privacy Policy to take into account legal, technical or functional developments of the platform.

The date of the last update appears at the top of this document.

15. Contact us

For any question concerning this policy or the processing of your personal data, you may contact us at:

•          Company name: Mart-IO Digital
•          Address: Sanguera Wougome, Rue du Commissariat de police
•          Phone: +228 96 93 86 49
•          Email: contact@mart-io.com